Company Background

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National Mortgage & Finance (“NMF”) was founded in 1929 to make personal and business loans to Hawaii residents (mostly immigrants and minorities) that had trouble obtaining conventional financing.  In 1936, NMF acquired International Trust’s property management department and in 1974, National Mortgage Real Estate Company (“NMREC”) was formed as a subsidiary of NMF to focus on residential real estate management.  In 2005, the company acquired a vacation rental company operating out of Discovery Bay called Hawaiian Properties and renamed NMREC to Hawaiian Properties. The company has been in the property management business continually since 1936 and is Hawaii's oldest and most experienced property management company.

Philosophy
At Hawaiian Properties, Ltd., our focus is on the unique needs of each and every one of our clients. We strive to offer the most professional service possible, with a special emphasis on quick response and attention to detail. We take seriously the legacy of trust from our founder Masayuki Tokioka and are committed to the values of fairness, honesty, responsiveness and reliability which he demonstrated every day.

OUR CORE VALUES
CUSTOMER FOCUS
  We provide excellent customer service.

  • Stay steps ahead of an issue and thereby exceed our customer expectations
  • Make each customer's experience better by handling each situation as if it was our own
  • Act consistently and reliably when serving our customer’s needs

INTEGRITY 
  We operate with honor and trustworthiness. 

  • Uphold the truth and deliver it with finesse
  • Empowered to always act ethically
  • Believe in mediating with fairness

COMMITMENT 
  We maintain focus on our promise and never lose sight of those we serve.

  • We embrace loyalty and thrive through teamwork
  • Steadfast in duty to company, clients and team
  • To be the best property management company

COMMUNITY MINDED 
  We build lasting roots within our communities.

  • Participate in company service-oriented projects/events
  • Partner with organizations and/or non-profits aligned with our core values
  • Dedicate time and resources to give back to our Community

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